SELLER GENERAL TERMS AND CONDITIONS / GENERAL TERMS AND CONDITIONS B2C

General trading conditions

Principal Elektrik sro for the sale of goods through an online store located at pelek.eu under the name Principal Elektrik sro

Contact information
Basic concepts
Notifications to customers before concluding a purchase contract
The process of concluding a purchase contract
Price of goods and payment methods
Delivery of goods and place of performance
Right to defective performance
Ways of handling and closing complaints
Personal data protection
Force majeure
Alternative dispute resolution
Final part, including applicable law and court jurisdiction

1. Contact information

1.1 Online store operator:

Principal Elektrik sro

Address: Osadní 869/32, 17000 Praha, Czech Republic

Registration number: 03402614

VAT number: CZ03402614

Authorized person: Sergii Kryvulia

Registration court / commercial register: Prague City Court Registration number: 231166

Store address: Peterska nam 2, 11000 Prague,

(hereinafter referred to as “ seller ” or “ we ”)

Phone: +420774242766

Email: shop@pelek.eu

Customer Service: We provide customer support to our customers via the above telephone number and email on weekdays from 9:00 AM to 5:00 PM.

2. Basic concepts

2.1 These general terms and conditions of sale (hereinafter referred to as “ GTC ”) determine the mutual rights and obligations of the contracting parties arising in connection with or on the basis of the purchase contract (hereinafter referred to as “ purchase contract ”)

concluded between us and consumers or entrepreneurs (hereinafter referred to as “ customer ” or “ you ”) through Principal Elektrik sro on pelek.eu.

2.2 Online store. The Seller's online store (hereinafter referred to as the " online store ") is operated on the website pelek.eu by Principal Elektrik sro

2.3 What can you buy from us? In our online store Principal Elektrik sro you can buy the products that we display and offer. If the product is offered, then also a license to use it.

2.4 Who is considered a consumer? A consumer is any natural person who concludes a purchase contract with us or otherwise acts legally outside the scope of their business or profession (hereinafter referred to as “ consumer ”). The online store is intended only for customers who are consumers. Sales to businesses are not possible.

2.5 Goods with digital content. In the case of contracts for the supply of goods with digital content, these GTC shall apply accordingly, unless otherwise stated. Digital content is data created and provided in digital form.

2.6 Goods with digital elements. In the case of contracts for the supply of physical data carriers that serve solely as carriers of digital content, these GTC shall apply accordingly, unless otherwise stated. Digital content is data created and provided in digital form.

2.7 Return of electrical appliances. Kirilovova 181, 739 21 Paskov, .

3. Notifications to customers before concluding a purchase contract

3.1 Seller's authorization and supervisory authorities. We are authorized to sell goods on the basis of a business license. Business supervision is carried out by the relevant business authority. Personal data supervision is carried out by the Data Protection Office. The Czech Trade Inspectorate supervises compliance with the Consumer Protection Act 634/1992 Coll. to a certain extent.

3.2 Illustrative nature. The photographs you see on our website are for illustrative purposes only.

3.3 Additional costs. We do not charge any additional costs for telecommunications (e.g.

if you call our phone number, you will only pay your normal call charges).

3.4 Consumers have the right to withdraw from the purchase contract without giving any reason, within a period of at least 14 days, starting no later than the day on which they receive the goods (or the last product, partial delivery or the last piece in the case of the contract for several pieces of goods from one order, or the delivery of goods in several partial deliveries or pieces). The seller may provide a longer period. In order to comply with the period, it is sufficient if you send a notification of the exercise of the right of withdrawal before the expiry of this period.

3.5 Withdrawal form from the purchase contract. In order to exercise your right to withdraw from the contract, you must do so in a clear manner, to our email, telephone or address, or in another manner. For this, you can use the attached sample withdrawal form from the purchase contract, but this is not your obligation.

3.6 When you do not have the right to withdraw from the purchase contract. The customer does not have the right to withdraw from the following contracts:

3.6.1 for the delivery of goods that have been customized and/or created at the request of the customer or for his/her person ;

3.6.2 for the delivery of goods whose price depends on fluctuations in financial markets beyond our control, which may occur during the withdrawal period;

3.6.3 for the delivery of perishable goods, as well as goods that have been irreversibly mixed with other goods after delivery ;

3.6.4 for the delivery of goods in sealed packaging , which the consumer has removed from the packaging and for health or hygiene reasons it is not suitable to return after the consumer has broken it, which also applies to sound or image recordings and computer software , if the customer has broken their original packaging;

3.6.5 for accommodation, transport of goods, vehicle rental, catering or leisure activities, if the contract requires it to be performed on a specific date or at a specific time;

3.6.6 for the delivery of newspapers, magazines or periodicals, except for contracts for their delivery;

3.6.7 for the provision of services, if they are provided in full; if provided for a fee, only if it began with the consumer's prior express consent before the expiration of the right of withdrawal, and the entrepreneur informed the consumer before the conclusion of the contract that the right of withdrawal from the contract expires upon the provision of performance;

3.6.8 for urgent repairs or maintenance to be carried out at a location specified by the consumer at his express request; this does not apply to the performance of repairs other than those requested or the supply of goods other than spare parts necessary for the performance of repairs or maintenance;

3.6.9 for the delivery of digital content, if it is not delivered on a tangible medium and has been delivered with your prior express consent before the expiry of the right of withdrawal period, and we have informed you before the conclusion of the purchase contract that in such a case you do not have the right to withdraw from the purchase contract.

3.7 Value of the returned item and associated return costs. You bear the direct return costs. If the value of the returned item exceeds CZK 990 (CZK 990.01 excluding postage), the seller bears the return costs.

3.8 Refund of the purchase price. If you withdraw from the purchase contract within the withdrawal period, we are obliged to refund you the purchase price (excluding additional costs if you chose a type of delivery other than the cheapest standard delivery offered by the seller) and this will be done using the same payment method that was used when the money was received, unless we have agreed otherwise, no later than 14 days from the moment we receive the returned goods or we are reliably proven to have sent them. You will not be charged for this return. If we do not receive the goods back, we are entitled not to refund you the purchase price.

3.9 Address for sending the returned goods. The return label is usually available in the user account on pelek.eu. If we have not provided a return label, please use the following address for sending the goods: Kirilovova 181, 739 21 Paskov, . Please also contact us by e-mail shop@pelek.eu or by phone 601548120 to guarantee your right to return the goods and agree on an individual procedure.

3.10 Gifts.

4. Purchase contract conclusion process

4.1 Creating an order. The customer can select one or more products by placing them in the virtual shopping cart, where the customer can view the selected products, change their quantity or remove them from the shopping cart. By clicking the “Checkout” button, the customer is invited to enter delivery information and choose a payment method. Before completing the order, the customer is allowed to check and change the data he has entered in the order, as well as the customer data. By clicking the “ Order with payment ” button, the order process is completed and the purchase contract is concluded.

4.2 Confirmation of the GTC. By submitting an order, you confirm that you have read and agree to these GTC and our personal data processing policy.

4.3 Consent of a legal representative for a minor customer. If a minor customer purchases in our online store, this requires the prior consent of their legal representative.

4.4 Product characteristics. The customer must familiarize himself with the characteristics, type and recommended use of the products before completing the order. By placing an order, the customer confirms that he has read and understands this information.

4.5 Order confirmation. The Seller confirms receipt of the Customer's order by sending the Customer an order confirmation by e-mail. This order confirmation serves only to inform the Customer that the order has been received and will be fulfilled, no later than 2 business days after placing the order. The purchase contract is already concluded at the moment you press the " Order with payment " button.

4.6 Language of the Agreement. The language of the Agreement is Czech.

4.7 Obligations arising from the purchase contract. By concluding the purchase contract, we undertake to transfer the purchased goods and allow you to acquire ownership rights to the goods. By concluding the purchase contract, you undertake to accept the goods and pay us the price of the goods.

4.8 Copy of the GTC and withdrawal form from the purchase contract. The customer will receive a copy of the concluded purchase contract, i.e. the current text of these GTC. The customer-consumer will also receive a withdrawal form from the purchase contract within the legal deadline.

5. Price of goods and payment methods

5.1 Price. All prices for goods are indicated in Czech crowns (CZK) and are indicated with VAT.

5.2 Payment options. You can also find the prices of the goods and possible costs associated with the delivery of the goods on the seller's description page. We reserve the right in each case not to offer a partial payment method for the purchase of the goods. The customer has the option:

5.2.1 PayPal (The Customer is redirected to PayPal, where he pays the purchase price from his PayPal account in accordance with the PayPal Terms of Use available at https://www.paypal.com )

5.2.2 Payment by card

5.2.3 Payment by bank transfer or instant bank transfer

5.2.4 Apple Pay, Google Pay

5.3 Unrealistic price of goods. If an unrealistic price of 0 CZK is displayed or a high off-market price is displayed, where the off-market price is considered to be a price below our purchase price, we reserve the right to remove this item from your offer to conclude a purchase contract. You will be informed of this by email.

5.4 Invoice Form. We agree that invoices will be sent electronically to your email.

5.5 Full payment of the purchase price. We reserve the right to claim ownership of the goods until full payment of the purchase price in accordance with the relevant purchase contract.

6. Delivery of goods and place of performance

6.1 Delivery of Goods. Goods will be delivered within the delivery time specified for the relevant type of goods. We always undertake to deliver the goods no later than 30 days. Any changes in delivery time

we will always inform you. Together with the purchase price, you must also pay any costs associated with the packaging and delivery of the goods in accordance with the agreement, as well as a surcharge for the selected payment method. Unless otherwise stated, the purchase price also includes the costs associated with the delivery of the goods. Before concluding the purchase contract, you will be informed of the final price, which includes packaging and transport costs.

6.2 Delivery address. The goods are delivered to the address specified by the customer in the order.

6.3 Delivery method. The customer can choose the delivery method of the goods to any address specified in the order.

6.4 Re-delivery and related costs. If it is necessary for you to deliver the goods again or in a different way than specified in the order, you must pay the costs associated with the re-delivery of the goods or the costs associated with the other method of delivery.

6.5 Acceptance of the goods. The risk of damage and accidental deterioration of the purchased goods passes to the customer at the moment of acceptance of the goods. If the customer is required to receive the goods from the carrier, the risk of accidental destruction and accidental deterioration of the purchased goods passes to the customer at the moment when he is allowed to handle the goods, no earlier than the specified delivery time.

6.6 Customer's obligation upon acceptance of the goods. Upon delivery, you must inspect the goods and verify their characteristics (in particular, whether you have received the correct type of goods, whether the goods are of the specified quality, whether the goods are packaged with everything that is required according to the instructions). If there is visible damage to the shipment from the carrier, the customer is obliged not to accept such shipment at all. We are not responsible for damage caused by the carrier or late delivery of the goods, regardless of the reason for the delay.

6.7 Damages that may occur to the seller if the goods are not accepted. If the customer-consumer does not accept the goods upon delivery from the carrier, the goods are returned to the seller, and if the customer-consumer does not withdraw from the purchase contract within 14 days of the failed delivery of the goods, the seller is entitled to claim from the customer the costs charged by the carrier for returning the goods to the seller. These costs are the seller's losses incurred by the customer's breach of legal obligations.

7. Right to defective performance

7.1 Defective performance. This part of the GTC applies to the regulation of rights and obligations when a right of defective performance is asserted in the sale of goods between us as seller and the customer as buyer.

7.2 When to report defective goods. You must notify us of defects in the goods (report) without undue delay after the defect has become apparent. Otherwise, the court will not grant you the right to defective performance. You are entitled to report a defect in consumer goods within 24 months of receipt of the goods. This provision does not apply to goods for which the packaging, label, accompanying instructions or advertising indicate the period during which the goods can be used in accordance with other legal acts. The provisions on quality guarantee (contractual guarantee) apply here.

7.3 What happens after 24 months? After the 24-month period has expired, defects in the goods can no longer be claimed. If this is possible for the goods in question, this period is extended by the time during which you were unable to use the goods because they were justified in the complaint process. Even though we always try to handle complaints to your satisfaction, some goods must be handled in accordance with the instructions on the packaging/label/information sheet - otherwise they may be damaged.

7.4 Contractual guarantee. If the goods in question are covered by a voluntary contractual guarantee that is longer than 24 months from the date of receipt of the goods, you will be able to claim defects in the goods during this period. The period is extended by the time during which you were unable to use the goods because they were justified in the complaint process.

7.5 Presumption that the goods are defective. If the defect becomes apparent within 12 months of receipt of the goods, the goods are presumed to have been defective at the time of acceptance, unless we can prove otherwise.

7.6 What defects are we not liable for? We are not liable to you for defects in the following cases: 7.6.1 if the defect is present on the goods at the time of acceptance and a discount has been determined from the purchase price for such defect,

7.6.2 if the defect has arisen in the goods due to wear and tear caused by normal use or arises from the nature of the goods,

7.6.3 if it was caused by you and resulted from improper storage , improper maintenance, your intervention or mechanical damage , all of this in conditions that do not correspond to temperature, dustiness, humidity, other environmental influences and are directly specified by us or the manufacturer (usually on the attached information sheet / product label), or it results from legislation,

7.6.4 goods that have been customized for the customer and the defect has arisen as a result of this customization,

7.6.5 use of goods in conditions that do not comply with the temperature, dustiness, humidity, chemical and mechanical environmental influences directly determined by the seller or manufacturer or resulting from legal acts,

7.6.6 the defect occurred due to an external event beyond our control (e.g. a natural disaster).

7.7 What should I do to claim a defect in the goods? To claim a defect in the goods, please contact us via your pelek.eu user account, based on which we will contact you and agree on further action. Alternatively, please contact us directly at our email address.

7.8 Confirmation of receipt of the complaint. After sending the message about your right to make a complaint, we will contact you within 2 business days. The moment of making a complaint is considered the moment when we receive information about the complaint about the goods from you.

7.9 Return of advertised goods to the seller. Goods must be returned complete, undamaged (except for the advertised defect), ideally in the original undamaged packaging, so that we can follow proper hygiene procedures. In order to eliminate the defect, we will undertake the return of the goods at our own expense. We will contact you to agree on further action.

7.10 Confirmation. After receiving the advertised goods, you will be sent a confirmation of receipt of the complaint and its content to the email address you provided.

8. Methods of handling and closing complaints

8.1 What will affect my options? You will have the right to request the removal of the defect . Depending on your choice, you can choose:

8.1.1 repair of the goods; 8.1.2 delivery of a new goods; or

8.1.3 delivery of the missing part.

This should not be an unreasonable request on your part. If the repair process of the product would cause us significant difficulties or would not be a reasonable request in relation to the value of the product and the significance of the defect, we will notify you. We will also take action if we assess your request for the delivery of a new product as unreasonable in relation to the defect or value of the product.

8.2 If it constitutes a fundamental breach of the purchase contract. If the defect constitutes a fundamental breach of the purchase contract, you will have the right to withdraw from the purchase contract or to demand a reasonable discount on the purchase price of the goods.

8.3 When will it be possible to request a refund of the purchase price? In some situations, it will be possible to withdraw from the purchase contract and request a refund of the purchase price. This will not be possible in a situation where the defect in the goods is not significant. What will be the situations when you can withdraw from the purchase contract and request a refund of the purchase price:

8.3.1 we refuse to remedy a defect in the goods or we fail to remedy the defect within a reasonable time;

8.3.2 it is clear from our notice or other circumstances that the defect will not be remedied within a reasonable time or without significant inconvenience to the buyer;

8.3.3 the defect in the goods appears repeatedly; or

8.3.4 it is a material breach of the purchase agreement.

8.4 When will it still be possible to request a reasonable discount on the purchase price? In some situations, you will be able to request a reasonable discount on the purchase price. This will not be possible in a situation where the defect in the goods is not material. What will be the situations when you can request a reasonable discount on the purchase price?

8.4.1 we refuse to remedy a defect in the goods or we fail to remedy the defect within a reasonable time;

8.4.2 it is clear from our notice or other circumstances that the defect will not be remedied within a reasonable time or without significant inconvenience to the buyer;

8.4.3 the defect in the goods appears repeatedly; or

8.4.4 it is a material breach of the purchase agreement.

8.5 You shall inform us of the manner in which your complaint will be handled. You shall be obliged to inform us of the right to remedy defective performance you have chosen, and to do so when you notify us of the defect or without undue delay after you have notified us of the defect. Your choice cannot be changed without our consent; this does not apply to cases where you request the remedy of a defect that proves to be irreparable.

8.6 Return of original goods. When handling a complaint, you must return the goods originally delivered (unless we have agreed otherwise). The customer cannot request delivery of a new product (and cannot withdraw from the purchase contract) if he cannot return the goods in the condition in which he received them. This does not apply to cases where you have used the goods before the defect was discovered or if there has been a change in condition when the defect was discovered. The same applies if, through no fault of yours, it is impossible to return the goods to their original condition.

8.7 When will the complaint process be concluded? The complaint process is concluded within 3 weeks of the claim being raised , unless we have agreed otherwise.

8.8 Complaint closure. If the claimed goods are sent to us by carrier, they will be automatically sent to your address after review, together with confirmation of the date and manner of review of the complaint, including confirmation of the corrections made and the duration of the complaint, or the grounds for rejecting the complaint.

8.9 Obligation upon acceptance of the advertised goods. You are also obliged to check the completeness of the advertised goods upon acceptance, in particular whether the shipment of goods contains everything that it should. Later objections will not be taken into account.

9. Protection of personal data

9.1 Principles of personal data processing. More information about what personal data we process, in what way, for what purpose and for how long it is processed can be found in our personal data processing policy.

10. Force majeure

10.1 What is force majeure? Force majeure in these GTC is considered to be any obstacle that has arisen independently of our will and prevents the performance of its obligations, if it is not reasonably possible to assume that we could prevent, overcome or foresee this obstacle or its consequences. Effects that exclude

liability are limited only for the duration of the obstacle to which these consequences are related.

11. Alternative Dispute Resolution

11.1 Mediation solution. The Czech Trade Inspectorate, located at Štěpánská 567/15, 120 00 Prague 2, registration number: 000 20 869, internet address: https://adr.coi.cz/cs , is responsible for alternative dispute resolution in consumer disputes arising from a purchase contract. The online dispute resolution platform, located at the internet address https://ec.europa.eu/consumers/odr , can be used to resolve disputes between the seller and the customer arising from a purchase contract.

11.2 European Consumer Centre Czech Republic. The European Consumer Centre Czech Republic, located at Štěpánská 567/15, 120 00 Prague 2, internet address: https://evropskyspotrebitel.cz , is the contact point pursuant to Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer transactions and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer transactions).

11.3 Complaints. Before initiating alternative dispute resolution, we recommend that you contact our e-mail address shop@pelek.eu . We always first try to resolve the dispute amicably. Your complaints

will be reviewed no later than within 2 business days (48 hours, this time may be extended for weekends and public holidays, which are common in the Czech Republic).

12. Final part, including applicable law and jurisdiction

12.1 Commitment to respect consumer rights. If any of the provisions of these GTC conflict with consumer protection legislation, the law takes precedence and we undertake to comply with it.

12.2 Invalid or ineffective provisions of the GTC. If any of the provisions of the GTC is invalid or ineffective, or becomes so, then a provision shall replace it, the meaning of which comes as close as possible to the invalid provision. The invalidity of one provision due to invalidity or ineffectiveness shall not affect the validity of the other provisions.

12.3 Governing law. If there is an international element, we agree that our legal relationship will be governed by the laws of the Czech Republic, excluding any conflict of law provisions referring to another law. This choice of law may not, however, deprive the consumer of the protection afforded to him by the law of the country in which he has his habitual residence. The parties to the contract agree to exclude the Convention for the International Sale of Goods. In accordance with Article 6(2) of the Rome I Regulation, the mandatory rules of law that would apply without this clause will always apply.

12.4 Disputes and jurisdiction. The parties to the contract agree that the competent courts for the resolution of any disputes arising from a purchase contract with an international element will always be those at our place of residence . This does not affect the rights of consumers under specific legislation.

12.5 If we agree on different conditions for concluding a purchase contract. The terms of the GTC are an integral part of the purchase contract. Different terms from the GTC may be agreed in the purchase contract. Different terms in the purchase contract take priority over the terms of the GTC.

12.6 Necessity of reading the GTC to conclude a purchase contract. Reading the GTC is voluntary; without reading them, unfortunately, it is not possible to conclude a purchase contract.

12.7 Validity of the GTC . These GTC are valid from 01.01.2024 and cancel the previous terms of sale.

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