Complaint/Dispute Resolution

Czech Trade Inspection Authority, with its office at Štěpánská 567/15, 120 00 Prague 2, Reg. No.: 000 20 869, website: https://adr.coi.cz/cs.

European Consumer Centre in the Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, website

address: https://evropskyspotrebitel.cz, is the contact point pursuant to Regulation No. 524/2013 of the European Parliament and

of the Council (EU) of 21 May 2013 on online dispute resolution for consumer disputes and amending

Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on online consumer dispute resolution).

When resolving disputes between the seller and the buyer arising from a purchase agreement, it is also possible to use the online dispute resolution platform

at https://ec.europa.eu/consumers/odr.

In this regard, we are obliged to provide our email address info@pelek.eu

We always try to resolve any potential disagreements arising from our agreement by mutual consent.