Complaints/dispute resolution

Czech Trade Inspectorate, with office at Štěpánská 567/15, 120 00 Prague 2, reg. no.: 000 20 869, internet address: https://adr.coi.cz/cs.

European Consumer Centre in the Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, internet

address: https://evropskyspotrebitel.cz, is a contact point in accordance with the provisions of the European Parliament and

Council Regulation (EU) No 524/2013 of 21 May 2013 on online consumer dispute resolution and on

amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on online consumer dispute resolution).

When resolving disputes between the seller and the buyer from the purchase contract, it is also possible to use an online dispute resolution platform.

at https://ec.europa.eu/consumers/odr.

In this regard, we are forced to indicate our email address shop@pelek.eu .

We always try to resolve any potential disagreements arising from our contract by mutual agreement.