Personal data processing principles

PELEK Distribution s.r.o.,

with its registered office at: Vlkova 532/8, 13000 Prague, Czech Republic,

ID: 26719941, email: info@pelek.eu, telephone: +420 705 724 353 (hereinafter referred to as — Administrator)

for the sale of goods
using the online store managed by pelek.lv
named PELEK Distribution s.r.o.

The protection of personal data is very important to us.
The purpose of this document is to provide you with all relevant information
the processing of your Personal Data if you use the Online Store
the online store pelek.lv;. We recommend reading this processing policy
Read personal data. If you have any further questions about
for the processing of your personal data, please contact us by email info@pelek.eu.

Definition. For greater clarity and orientation, these are set out in these
the principles of personal data processing, the terms used in these principles are given
they often repeat:

— Online store: the online store
managed by the administrator PELEK Distribution s.r.o.through the online store pelek.lv;

— GDPR: Regulation of the European Parliament a
Council (EU) 2016/679;

— Personal data: any
information about the User that can be used to identify them directly or indirectly
identified;

— User: a natural person who can be
to whom the Personal Data relates, most often this will be the client or prospective
client, also referred to as "you";

— Processor: carries out
Personal data processing activities based on a contract or other authorization for
administrator;

1. Basic data

your personal data is collected
through the online store pelek.lv; and/or directly by us. In both cases
we may act as the data controller. If your personal data is processed
the online store pelek.lv;, please read its Personal Data Processing Policy.

We process the following personal data about you:

— full name, contact information (including
email address, telephone number), address;

— invoicing data and bank details (data
required for accounting);

— information that you provide to us
as part of our communication with you (in particular, these will be your questions and answers to
your questions, communication with you).

We do not process special categories of personal data
data.

2.
For what purpose do we process personal data and what is the reason for processing

2.1. Contractual relations and
fulfilment of related legal obligations. Reason for processing personal data
is the purchase agreement and fulfillment of the related obligations (delivery of goods, handling
accounting records, handling complaints or, if you exercise your rights to
return of goods). We will process your first name and surname, contact information
(residential address and delivery address, email and telephone number), possibly other
billing details. Personal Data are processed during the term of the agreement
relationship and then 4 yearsafter his
end (here we have an interest in retaining certain personal data related to
purchase agreement in order to protect our interests). We have a legal obligation
archived accounting and tax documents. The retention period for this data may be up to 10
years from the end of the tax period in which the fulfillment took place. If it is
necessary for delivery and payment, we will collect Personal Data
transferred to an authorized transport company or authorized credit institution.

2.2 Payment by card. If we
you enter your payment card details, we do not have access to the complete information. We know
only that you are paying by card and that the card data are processed by the recipients of this data,
who will process the payment on our behalf.

2.3. Order fulfillment. To process your order, we also cooperate with
other service providers (carriers and others) who help us fulfill
concluded agreements. We disclose your data to these partners solely for fulfillment purposes
obligations under the purchase agreement.

2.4. Contact with the customer
support, complaints or other questions. If you contacted us, then your
We process personal data based on your consent to process the request
or complaints. We may process the following Personal Data: first name, surname,
telephone number, email, information about your order. Closed inquiries and complaints
from customer support are regularly deleted, but no later than 4 years from
processing of an inquiry or complaint.

2.5 Reviews. Our assessment
customers are important to us. If necessary, we will publish reviews
you give consent (you submit a review of a specific product or service). We may about you
process the following Personal Data: first name, surname, email, order details. IN
In the event of your explicit consent, we will also process photographs and Personal Data
data that form part of the review text. Reviews are incorporated into the appeal
your consent, but for no longer than 5 years.

2.6. Customer ratings. You may
share your shopping experience and rate individual products. For
when evaluating your feedback on individual purchased products
we may use other processors.

2.7. Legal obligations. Personal
we may disclose data to third parties other than the processors listed below if
required by law or in response to legal requests from public authorities or to
requesting court proceedings.

2.8 Age restrictions. In the event
age-restricted goods, we check whether you have reached
below the required minimum age under applicable law. Beyond this
for this purpose, we use an identification service that allows us to verify your age.

2.9 Digital products. If
it is necessary to update goods with digital elements or digital products,
we process the data you provided when placing your order.

3.
Communications

3.1. Emails that we may
send. As part of selling our goods or services, we may send customers
emails relating to:

3.1.1
delivery notifications, delivery date updates

3.1.2
tax documents, invoices

3.1.3
providing a return label.

4.
Processors

Your
Personal Data may be transferred to our business partners (Processors) or
other third parties where required by law.

We use
only verified processors with whom we have a written contract, a
that provide us with at least the same guarantees as we provide you. These are only
Processors that are from the European Union or countries that were
declared and recognized as secure, or from countries with which we have concluded standard
contractual clauses under Article 46 of the GDPR and that provide your personal data
a level of protection comparable to that provided by the GDPR and Czech law
terms. All our Processors must comply with confidentiality obligations and
must not use the Personal Data provided for any purposes other than those
we have made them available in accordance with this policy.

— Carriers (see Article 2.1. Performance
contractual relationships and the related legal obligations):

Czech Post, PPL, DPD,
WEDO, Zazilkovna, Balikovna, GLS  

— Order processing (see Article 2.1. Performance of contractual relationships and legal obligations with
in relation to this): Pelek.lv, BaseLinker

— Accounting (see Article 2.1. Performance
contractual relationships and the related legal obligations):

ABRA

5. What are your rights?

Where can you contact us? Send us an email at info@pelek.eu or
to our head office address.

When will we do this? We will respond to you no later than within one month. If
providing the information would jeopardize another person's privacy, or providing it would be
disproportionate to the risks or costs of providing it, we may not do so
to comply with. In the event of a repeated request, the administrator will have the right to receive a copy
A reasonable fee is charged for personal data.

— Access rights. Confirmation,
whether we process your personal data. Information about the purposes and categories of processing.
Personal data, recipients to whom they are available, processing period, and
existence

the right to request
from the controller to exercise any of the rights listed below. It is assumed that they will not do so
the rights and freedoms of other persons are adversely affected.

— Right to rectification. Request rectification of
inaccurate personal data.

— Right to erasure. If
there is no other reason to process this data further than you have requested
we delete or fully anonymize the data.

— Right to restriction of processing. If
you believe that we are processing data incorrectly - regardless of the reasons
processing or its scope, please inform us.

— Right to notification of rectification, erasure
or restriction of processing. If you contact us with a request, we will
inform you of the result unless this is impossible (for example, the email address
from which you wrote to us no longer works).

— Right to data portability. We can
your data that you have provided to us in a structured and machine-readable format
in a structured format, at your request, provide it to another controller.

— Right to object. If
we process your data in our legitimate interests (for example, sending a newsletter). This is enabled
to prove our legitimate interests if we consider that you are right,
we will stop this processing.

— Right to withdraw consent. If
if you have changed your mind, please write to us. Processing related to marketing and
for business purposes may be withdrawn at any time.

— Automated individual
decision-making, including profiling. You have the right not to be subject to
a decision based solely on automated processing, including
profiling that would produce legal effects concerning you or similarly significantly affect you
affected. We respect your rights, therefore we do not carry out profiling.

6.
Conclusion

read
please also read the Personal Data Protection Notice in the online store pelek.lv. In this document you will find more information about
when the online store pelek.lv is the data controller and how it handles your data
loading

This policy
Personal data processing may be changed only in writing. In the event
any questions about our personal data processing policy, at
please contact us using the email address info@pelek.eu.

If you wish
if you are dissatisfied, you may submit an initiative or complaint to the Data Protection Office at any time
personal data located at Pplk. Sochora 727/27, 170 00 Prague 7 - Holešovice
(more information at https://www.uoou.cz).

This policy
Personal data protection is effective as of 01.01.2024