Personal data processing principles

PELEK Distribution s.r.o.,

with its registered office at: Vlkova 532/8, 13000 Prague, Czech Republic,

ID: 26719941, email: info@pelek.eu, tālrunis: + 420774242766 (turpmāk tekstā — Administrators)

for the sale of goods
using the online store managed by pelek.lv
named PELEK Distribution s.r.o.

The protection of personal data is very important to us.
The purpose of this document is to introduce you to all relevant information
your Personal Data processing when using the Online Store
online store pelek.lv;. We recommend reading this processing policy
Read personal data. If you have any further questions about
your personal data, please contact us by email info@pelek.eu.

Definition. For greater clarity and guidance, they are in these
The terms used in these principles are given in these principles on personal data processing
they often repeat:

— Online store: the online store
managed by the administrator PELEK Distribution s.r.o.through the online store pelek.lv;

— GDPR: Regulation of the European Parliament a
Regulation (EU) 2016/679;

— Personal data: any
information about the User that can be used to identify them directly or indirectly
identify;

— User: a natural person, w
to whom the Personal Data relates, most often this will be the customer or potential
customer, also referred to as "you";

— Processor: performs
Personal data processing activities based on a contract or other authorization for
administrator;

1. Basic data

your personal data is collected
through the online store pelek.lv; and/or directly by us. In both cases
we may act as the data controller. If your Personal Data is processed
online store pelek.lv;, please read their Personal Data Processing Policy.

We process the following personal data about you:

— first and last name, contact details (including
email address, telephone number), address;

— invoicing data and bank details (data
required for accounting);

— information that you provide to us
as part of our communication with us (in particular, these will be your questions and answers to
your questions, communication with you).

We do not process special categories of personal data
data.

2.
For what purpose do we process personal data and what is the reason for processing

2.1. Contractual relations and
fulfilment of related legal obligations. Reason for processing personal data
is the purchase agreement and the performance of related obligations (delivery of goods, management
accounting records, handling complaints or, if you exercise your rights to
product returns). We will process your first and last name, contact information
(residential address and delivery address, email and phone number), possibly other
payment details. Personal Data is processed during the term of the agreement
relationship and then 4 yearsafter its
end (here we have an interest in retaining certain personal data related to
purchase agreement to protect our interests). We have a legal obligation
archival accounting and tax documents. The retention period for this data may be up to 10
years from the end of the tax period in which fulfillment took place. If this is
necessary for delivery and payment, we will collect Personal Data
transferred to an authorized transport company or authorized credit institution.

2.2 Card payment. If you
you enter your payment card details, we do not have access to the complete information. We know
only that you are paying by card and that the card data is processed by these recipients;
who will process the payment on our behalf.

2.3. Order fulfillment. To process your order, we also cooperate with
other service providers (carriers and others) who help us fulfill
concluded agreements. We disclose your data to these partners solely for fulfillment purposes
obligations under the purchase agreement.

2.4. Contact with the customer
support, complaints, or other questions. If you contacted us, then your
We process personal data based on your consent to process the request
or complaints. We may process the following Personal Data: first name, last name,
phone number, email, information about your order. Closed inquiries and complaints
from customer support are regularly deleted, but no later than 4 years from
processing an inquiry or complaint.

2.5 Reviews. Our rating
customers are important to us. If necessary, we will publish reviews
you provide consent (you submit a review of a specific product or service). We may process your
process the following Personal Data: first name, last name, email, order details. IN
With your explicit consent, we will also process photographs and Personal Data
data that forms part of the review text. Reviews are embedded in the appeal
your consent, but no longer than 5 years.

2.6. Customer reviews. You can
share your shopping experience and rate individual products. About
when evaluating your reviews of individual purchased products
we may use other processors.

2.7. Legal obligations. Personal
we may disclose data to third parties other than the processors listed below if
required by law or in response to legal requests from government authorities or
when requested by a court in legal proceedings.

2.8 Age restrictions. In the event
age-restricted products, we verify that you have reached
below the minimum age required under applicable law. Beyond this
for this purpose, we use an identification service that allows us to verify your age.

2.9 Digital products. If
necessary to update products with digital elements or digital products,
we process the data you provided when placing your order.

3.
Communications

3.1. Emails that we may
send. As part of our sale of goods or services, we may send customers
emails relating to:

3.1.1
delivery notifications, delivery date updates

3.1.2
tax documents, invoices

3.1.3
providing a return label.

4.
Processors

Your
Personal Data may be transferred to our business partners (Processors) or
other third parties where required by law.

We use
only verified processors with whom we have a written agreement, a
that provide us with at least the same guarantees as we provide you. This concerns only
Processors that are from the European Union or countries that were
declared and recognized as safe, or from countries with which we have standard
contractual clauses under Article 46 of the GDPR and that provide your personal data
a level of protection comparable to that provided by the GDPR and Czech law
provisions. All our Processors must comply with confidentiality obligations and
may not use the Personal Data provided for any purposes other than those
we have made them available in accordance with this policy.

— Carriers (see Article 2.1. Performance
contractual relationships and the related legal obligations):

Czech Post, PPL, DPD,
WEDO, Zazilkovna, Balikovna, GLS  

— Order processing (see Article 2.1. Performance of contractual relationships and legal obligations with
in connection with this): Pelek.lv, BaseLinker

— Accounting (see Article 2.1. Performance
contractual relationships and the related legal obligations):

ABRA

5. What are your rights?

Where can you contact us? Send us an email at info@pelek.eu or
to our registered office address.

When will we do this? We will respond to you no later than within one month. If
providing the information would endanger another person's privacy, or providing it would be
disproportionate to the risks or costs of providing it, we may not do so
be able to comply with. In the event of a repeated request, the administrator will be entitled to receive a copy
A reasonable fee may be charged for personal data.

— Right of access. Confirmation,
whether we process your Personal Data. Information about the purposes and categories of processing
Personal data, recipients who have access to them, processing period, u
existence

right to request
from the controller to exercise any of the rights listed below. It is assumed that they will not do so
the rights and freedoms of other persons are adversely affected.

— Right to rectification. Request rectification of
inaccurate personal data.

— Right to erasure. If
there is no other reason to continue processing this data beyond what you have requested
we delete or fully anonymize the data.

— Right to restriction of processing. If
you believe that we are processing data incorrectly — regardless of the reasons
processing or its scope, please inform us.

— Right to notification of rectification, erasure
or restriction of processing. If you contact us with a request, we will
inform you of the outcome, unless this is impossible (for example, the email address
from which you wrote to us no longer works).

— Right to data portability. We can
your data that you have provided to us in a structured, machine-readable format
in a structured format, provide it to another controller at your request.

— Right to object. If
we process your data based on legitimate interests (for example, sending a newsletter). This is enabled
to demonstrate our legitimate interests if we believe you are right,
we will stop this processing.

— Right to withdraw consent. If
if you have changed your mind, please write to us. Processing related to marketing and
for business purposes may be withdrawn at any time.

— Automated individual
decision-making, including profiling. You have the right not to be the subject of
decision based solely on automated processing, including
profiling that would produce legal effects concerning you or similarly significantly affect you
affected. We respect your rights, which is why we do not carry out profiling.

6.
Conclusion

read
please also read the Personal Data Protection Notice for the pelek.lv online store. In this document, you will find more information about
when the online store pelek.lv is the data controller and how it handles your data
loading

This policy
Personal data processing may only be changed in writing. In the event
any questions about our personal data processing policy, at
please contact us by email info@pelek.eu.

If you wish
dissatisfied, you may submit an initiative or complaint to the Office for Personal Data Protection at any time
personal data located at Pplk. Sochora 727/27, 170 00 Prague 7 – Holešovice
(more information on the website https://www.uoou.cz).

This policy
Personal data protection is effective from 01.01.2024